Forever After Invite-only beta

Support

Help with your family archive

Support is available to invited families. Start with a short, non-sensitive description so we can help without asking you to expose your family archive.

Effective: August 1, 2026 Support scope: invited families using Forever After Contact: support@inbetwiddle.com
Use the monitored support address. Email support@inbetwiddle.com for access, privacy, safety, or technical help. This page does not collect a support request.

Start here

Contact the support team

support@inbetwiddle.com

Include the invited account email, device and app version, approximate time, any request ID shown, and a plain-language description. Do not attach archive material to the first message.

Support is for invited families. It does not provide a public signup, archive search, or account-access bypass. No around-the-clock response-time commitment is made for this invite-only service.

Protect the archive

What to include, and what to leave out

Helpful details

Your invited account email, device and app version, approximate time, request ID if shown, and a plain-language description of what happened.

Do not send first

Family photos, recordings, transcripts, voice samples, identity documents, passwords, authentication tokens, upload URLs, or provider credentials.

If a screenshot is necessary, remove unrelated names, notifications, source text, tokens, and private media before sharing it. We will tell you if a protected follow-up channel is needed.

What we can investigate

What we can help with

Sign-in and invitations
Invitation access, sign-in, expired sessions, matching-email invitation issues, family membership, role changes, and revoked access.
Archive and Story Room
Supported direct uploads, protected recording capture, processing status, pending review, playback, captions, and private delivery failures.
Review and Talk
Approval or privacy state, a cited answer, a supported refusal, missing source access, flags, and reviewable memory candidates.
Tasks and notifications
Task status, in-app notices, notification permission, device registration, background notification delivery, or stopped notification delivery after revocation.
Account deletion
How to find the authenticated in-app deletion control, a deletion status, or help regaining access so you can make the request yourself.

Privacy and safety

If something private appears incorrectly

  1. Stop using the affected archive, Talk thread, or notification.
  2. Record the time, screen, and request ID without copying private content into another service.
  3. Ask the family owner to revoke access, classify the source private, or remove the affected content when appropriate.
  4. Email support@inbetwiddle.com with the minimal details needed to investigate.

Do not post family content or incident details on social media or this public information site. The service will investigate authorization and audit records before re-enabling access.